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Why Improved Engagement Rates and Customer Experience Management Will Make Hotels More Successful Than Ever

By Are Morch

Why Improved Engagement Rates and Customer Experience Management Will Make Hotels More Successful Than Ever

Community, Innovation, Creativity and a new Culture are all key components of why improved engagement rates and customer experience management will make Hotels more successful than ever.

If you have a Social Media presence (and who doesn’t these days?) as a Hotel, then you’ve probably been delighted, and maybe even sometimes dismayed, about what you’ve learned about your Hotel’s customer experience process.

Maybe they’ve shared insights that you didn’t expect, or maybe they’ve pointed out things about your process that you hadn’t thought of (or learned things that made you cringe). Regardless, what you’re doing when you take in these comments …read more

From:: Are morch

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