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United Gets Stingier With Customer Compensation for Flight Delays

By Brian Sumers, Skift

United Airlines

United Airlines customers will need to seek out an airport agent if they want to be compensated for the delays between four and six hours. United Airlines

Skift Take: United may argue it isn’t tweaking its delay compensation scheme to save money. But we’re betting this new policy will save some cash. Still, it probably won’t bother customers too much. How many of them were expecting compensation anyway?

— Brian Sumers

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From:: Skift

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