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United CEO Munoz’s Polaris Promise Never Matched Reality

By Brian Sumers, Skift

United Airlines

United Airlines will no longer have a Bloody Mary cart in international business class. The airline may have erred by promising too much to premium customers. United Airlines

Skift Take: A first-time business class flyer might love the dog-and-pony show United Airlines promised with its Polaris service. But your average frequent flyer prefers a more consistent experience, even if it’s not as strong.

— Brian Sumers

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From:: Skift

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