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Short-Term Rental Firms Face Backlash Over Sharply Different Coronavirus Cancellation Policies

By Dennis Schaal, Skift

Airbnb

An Airbnb host greeting participants in a bread-baking experience during happier times. Airbnb’s cancellation policy for guests and Experience customers is for a full refund for certain dates during the coronavirus crisis. Airbnb

Skift Take: It’s a decisive moment for short-term rental companies. When it comes to coronavirus-addled short-term rental cancellation and refund policies, Airbnb sided with guests while Vrbo shrugged its shoulders to soothe property managers and owners. Who has the longer memory?

— Dennis Schaal

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