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IHG Is the Model for Hotel Chains on Cancellations as Crisis Mounts

By Patrick Whyte, Skift

IHG

A junior suite at the InterContinental Marseille – Hotel Dieu. Parent company HG has expended its cancellation fee waiver. IHG

Skift Take: Of the big global hotel chains, IHG is so far leading the way in terms of a customer-centric cancellation policy. Its rivals should take note.

— Patrick Whyte

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From:: Skift

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