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How to Make Improving the Guest Experience a Joyful Task

By Colin Nagy, Skift

XVA

The courtyard of the XVA Hotel, Dubai. XVA

Skift Take: Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here’s a way to think about it.

— Colin Nagy

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From:: Skift

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