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Do Airlines Overpromise With In-Flight Wi-Fi?

By Brian Sumers, Skift

As on many airlines, the WiFi on United Airlines is not as reliable as customers would like. But United also streams movies and television programs from a server on the aircraft to passenger devices, and that system, pictured here, often is more reliable.

Skift Take: Travelers board an airplane and expect the Wi-Fi, which is often expensive, to work as it does at home. But it’s not as good as at home, and it may never be. Should airlines do a better job of communicating that to customers?

— Brian Sumers

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