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Amex GBT Pushes Ahead Into Automated Bookings With a Chatbot Acquisition

By Matthew Parsons, Skift

Robin Worrall  / Unsplash

30SecondsToFly allows users to book travel through its virtual assistant, called Claire, on Facebook Messenger, Slack, Skype and SMS. Robin Worrall / Unsplash

Skift Take: This deal makes sense. With fewer consultants on the horizon, use some tried-and-tested artificial intelligence to take the strain and help employees book their own tickets.

— Matthew Parsons

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