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Airlines Reluctantly Adapt to Reimbursing Travelers for Flight Disruptions

By Sean O’Neill, Skift

Camilo Rueda López  / Flickr

A view of Barcelona Terminal 1. Several flight compensation and legal consultancies provide services to the travel industry in case of delays and cancellations. Camilo Rueda López / Flickr

Skift Take: TUI Fly says it’s the first airline to work with tech vendors to automate and standardize the process of flight disruption claims. Larger carriers, take note: You also need to reduce your enormous backlogs of consumer claims, whether you build tech in-house or find a vendor.

— Sean O’Neill

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