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A Wish List for Hospitality and Travel in 2020

By Colin Nagy, Skift

Bluefields Bay

Shown here is a sunset cruise at Bluefields Bay in Jamaica. The property elevates the concept of the all-inclusive resort. Bluefields Bay

Skift Take: In 2020, the stakes for innovation and being customer-centric are higher than ever. Here are some gaps, opportunities, and much-needed prescriptions to improve travel and hospitality.

— Colin Nagy

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